Here’s more info about our policies.
We're here for our community. By striving to bring together two groups of con attendees -- those who attend to be noticed, and their admirers -- we travel far to highlight the inspiring and beautiful costumes of our characters and the people who create them.
We're so glad to have the opportunity to help you connect to the world’s growing furry culture.
We also pride in providing direct customer service from our team. Please don't hesitate to contact us.
The privacy of your personal information is our utmost concern. As a photography company, we have no choice but to collect certain information as legal permission to work for you. Be assured, we understand most of us in this fandom have a preferred alias and would like it to be associated with our characters.
We will never share or sell your personal information.
By providing us with your social media and alias, you are giving us permission to "tag" you as indicated (to share your alias and account). Please understand this may garner public attention, and is not recommended for those under the age of 13.
Right to Refuse Service
The furry fandom is a place of inclusion. We aim to provide our services to everyone who loves our work, and we will never discriminate based on race, sex, gender, age, national origin, religion (creed), disability, or sexual orientation.
We do reserve the right to deny business to any customer for any other reason, at our discretion.
Our return policy is clear, your satisfaction with our work is guaranteed.
Any digital service (shipped by downloadable link), which requires 24 hours or more to complete, may be cancelled for a full refund before the order is shipped. If we notice an anomaly with any order (e.g., ordering duplicates), we will contact you before we begin fulfillment, allowing you to correct your order, if necessary.
Any analog product (shipped by mail) may be cancelled and refunded before the order ships for a partial refund: price of the product minus any applicable material or handling fees.
Shipping is guaranteed within the continental US and Canada. Please contact us for a replacement if your order sustains any damage during shipping.
Last revision: Aug. 10th, 2018.